Delivery Cost

We provide free delivery on all orders over £40.

Our standard delivery is £6.95 for weekday deliveries.

For a Saturday delivery it’s £12.95.

International delivery* is available for £14.95.

 

*Unfortunately we are unable to ship to countries outside of Europe. 

Dispatch Speed

Orders received before 2pm will be dispatched that same day for next day delivery.

Orders placed on a Friday evening or during the weekend will be posted on the following Monday.

Returns

Faulty/damaged products

Perfection is something we strive for here at The Urban Botanist but in the unlikely event that you receive a faulty product, we’ll offer you a replacement free of charge or a full refund. Simply send us a picture of the damaged item and we’ll take it from there.

Standard returns

If for some reason you would like to return an item, you have 14 days to do so either for a refund or a replacement.